Integrated Learning Solutions
Leadership Development
Leading through Relationships for Managers High performance as a result. Partnerships as the platform.
Objective: To explore essential skills needed in order to be an effective leader in the new working environment.
Specific Learning Outcomes:
- Exploring the current leadership landscape and the blend of skills and strengths required.
- Relationship building skills to drive high performance and inspire engagement.
- Aligning individuals and teams to the service priority.
- Leadership communication skills for diverse contexts.
- Growing people’s potential – the ‘how to’.
Target Audience: Experienced leaders, accelerated leaders, senior management, middle management.
Duration: 3 Days
Leading through Relationships for Supervisors and Team Leaders High performance as a result. Partnerships as the platform.
Objective: To increase personal and management effectiveness as a critical link in the management chain in order to guide teams to optimal performance.
Specific Learning Outcomes:
- Identify the essential difference between operational and supervisory responsibilities - ensuring the balance.
- Building personal impact, confidence and professionalism to earn the respect of management, teams, colleagues and customers.
- Identifying roles and responsibilities as a platform to build strong relationships and deliver on critical business results.
- Developing a working knowledge of essential supervisory skills that align people and processes towards performance effectiveness.
- Communication skills to gain buy-in to key messages.
- Growing people’s potential – the ‘how to’.
Target Audience: Team leaders and supervisors
Duration: 3 Days
Sales Effectiveness
Selling through Relationships Business growth as a result. Partnerships as the platform.
Objective: Develop the business confidence, adaptable mindsets and portable skills to grow the business of new and existing clients.
Specific Learning Outcomes:
- Know your personal strengths, company brand and offerings and client’s business and industry context.
- Understand how clients choose and the demands this places on personal and technical competence.
- Communication, connection and consulting skills to increase client commitment.
- Powerful relationship building skills to apply at all key touch points in the sales cycle.
- Self management skills to take ownership and manage pressure and perspective to drive results.
Target Audience: Sales consultants and business development managers.
Duration: 3 Days
Customer Service
Service through Relationships Value driven service as a result. Partnerships as the platform.
Objective: Translating business unit service standards into proactive service behaviours that deliver on the touch points that matter most to clients.
Specific Learning Outcomes:
- Challenge counterproductive mindsets and paradigms around service strategies and approaches.
- Manage and build key stakeholder relationships to support a strong service culture.
- Align your value network to deliver on key touch points.
- Service recovery tools to transform resistance into positive outcomes.
- Service improvement plan – using partnerships as the platform to service improvement.
Target Audience: All levels.
Duration: 3 Days
Relationship Management Consulting through Relationships Value adding solutions as a result. Partnerships as the platform.
Objective: Understanding the expectations and strategic objectives of business partners and clients to ensure value adding solutions and implementations.
Specific Learning Outcomes:
- Explore the consulting arena and the blend of technical and interpersonal skills required for strategic partnering.
- Identify unique personal strengths and how these can be leveraged in the partnering process.
- A planned and focused approach to service driven relationships.
- Consulting skills to earn your seat at the table as an equal status business partner.
- Powerful communication and presentation skills to gain buy-in to your ideas.
Target Audience: Internal and external consultants.
Duration: 3 Days
Call Centre & Office Professionalism
Office Support through Relationships Secretarial excellence as a result. Partnerships as the platform.
Objective: Empower participants to build their personal and professional impact in order to position themselves as a supportive and equal status business partner.
Specific Learning Outcomes:
- Become the CEO of your own portfolio - taking initiative and ownership.
- Professionalism as a symbol of your standards – deliver service as a brand ambassador.
- Relationship building with key internal and external partners with an emphasis on telephone presence.
- Communication impact – become a dynamic partner in meetings.
- Time management – planning and organizing for overall improved effectiveness.
Target Audience: Secretaries, personal assistants and office administrators.
Duration: 3 Days
Call Centre Excellence Through Relationships (Service Focus) Client satisfaction as a result. Partnerships as the platform.
Objective: Manage the client relationship as the frontline.
Specific Learning Outcomes:
- Apply personal strengths to increase impact at the call centre touch point.
- Telephone skills to create a professional impression.
- Managing difficult calls professionally and effectively.
- Plan for value driven actions and conversations – the client experience as the competitive advantage.
- Build personal resilience – the perspective to manage a high pressure environment.
Target Audience: Call Centre professionals.
Duration: 3 Days
Business growth as a result. Partnerships as the platform.
Objective: Transform call centres into profit centres.
Specific Learning Outcomes:
- Apply personal strengths to increase impact at the call centre touch point.
- Understand the critical role the call centre plays in the overall client experience and sales process.
- Using the telephone as a powerful sales tool.
- Communicate the company value proposition to effectively deliver on sales and cross-selling opportunities.
- Develop personal resilience – the perspective to manage a high pressure environment.
Target Audience: Call Centre professionals.
Duration: 3 Days
Personal Power
Graduate Acceleration through Relationships Fast tracked career success as a result. Partnerships as the platform.
Objective: Empower graduates with the skills to position themselves powerfully in the work context.
Specific Learning Outcomes:
- Increase personal presence and credibility.
- The building blocks to connecting relationships and service success.
- Convey your message with confidence and impact across different contexts.
- Effectively manage your priorities for personal and career impact.
- Develop a plan for career success.
Target Audience: New graduates.
Duration: 3 Days
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