The Consultant Powerhouse team, managed by Vanessa Bluen, has established a credible reputation with leading corporate clients for the design and implementation of integrated learning solutions that have a significant impact on building competency and business results. The Consultant Powerhouse is an accredited partner of The Business of Trust training methodology which has successfully assisted people, teams and organisations in over 26 countries to improve the trust they have with their clients.
Why clients choose The Consultant Powerhouse
The Consultant Powerhouse has challenged long-held training and development paradigms where companies send people on training programmes and the learning has little relevance to their day-to-day realities. Instead, The Consultant Powerhouse focuses on highly customised learning solutions tailored to client context and challenges - using the learning environment to achieve critical company and department outcomes.
Learning solutions are offered in the areas of:
PERSONAL POWER
- Personal branding and professional presence
- Impact and influencing skills
- Developing a professional business image
- Time management
- Stress management
- Personal mastery
- Conflict management & assertive communication
- New business writing
- Impactful presentation skills
- Meeting management
- Email and telephone etiquette - global standards
CUSTOMER SERVICE
- Professionalising service touchpoints
- Service as a sales strategy - for sales and key account teams
- Aligning teams to a client-focused service culture
SALES EFFECTIVENESS
- Smarter Selling - increase sales through building trust - the IOWEU approach, implemented in over 26 countries.
ORGANISATIONAL CULTURE
- Cultural fluency - building a culture that values difference and strengthens inclusivity
- Team building
- Living the values as brand ambassadors
RELATIONSHIP MANAGEMENT
- Next-Generation Relationship Management - building trust-based internal and external partnerships
- Key account management
- Consulting skills - partnering collaboratively with internal and external clients
CALL CENTRE & OFFICE PROFESSIONALISM
- Call centre excellence - sales focus
- Call centre excellence - service focus
- Office professionalism skills for secretaries and PA's
- Telephone skills
- Frontline and reception management
LEADERSHIP DEVELOPMENT
- Leading through relationships
- Leadership presence
- The Team Leader powerhouse programme
- From technical specialist to manager - bridging programme
- Performance management: growing people's potential - the 'how to'
GRADUATE DEVELOPMENT
- Professional skills for new graduates - fast-tracking career advancement
The Consultant Powerhouse has worked with leading organisations including:
• Absa Group • Adcock Ingram • Aon • Alexander Forbes • BankservAfrica • Big 5 Duty Free • Business Connexion • Bowman Gilfillan • Business Connexion • Bytes Technology Group • Clientele • Coca-Cola • Dimension Data • Diners Club • Discovery Health • Famous Brands • FASSET (SETA learnership) • FNB • Future Publishing • Genesis Analytics • Glasfit • Gordon Institute of Business Science • Hans Merensky • Hatch Goba • IBM • Investec • Investec UK Banking • Lundbeck • McCain Foods • Medscheme • MTN • Mutual & Federal • Nedbank • Novartis • Old Mutual • Orange • Pfizer South Africa • PPS Insurance • Premier Foods • RMB • SASOL Chemical Industries • Schering Plough • South African Institute of Civil Engineers • South African Reserve Bank • Standard Bank • Teljoy • Transnet • T-Systems • Toolquip & Allied • University of Johannesburg • VEGA • Vodacom • WesBank • Wright Millners • Zurich Insurance
Professionalism 
