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Leadership Development
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The Consultant Powerhouse

Facilitators and Consultants
The Consultant Powerhouse in the press.
>>2015 The Legacy Project Interview with Vanessa - Read More
>>2015 The Star - Stepping into management is a game-changer - Read More
2014 Biz Community - Why personal branding isnt all about you - Read More
>>2014 Fin 24 - 7 mistakes entrepreneurs should avoid - Read More
>>2015 Leadership Capital - A new form of capital - Read More
>>2015 Most Influential Woman - Doing Business in the New Economy pg1 - Read More
>>2015 Most Influential Woman - Doing Business in the New Economy pg2 - Read More
>> Anticipating customers' needs is key to growth - Read More
>> Crafting sound bites that lure clients - Read More
>> Doing Business in the New Economy - Read More
>> ADvantage - Read More
>> Entrepreneur - Read More
>> Business must go beyond closing a quick sale - Read More
>> Presenting the new generation of sales pitches - Read More
>> The acceleration trap could kill your business - Read More
>> How to take better care of your clients - Read More
>> Building a professional services company - Read More

NEW SERIES OF 1 DAY WORKSHOPS
Relevant. Action packed. Practical. Offered at your organisation and aligned to your context.
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Strategic Partnerships.
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“Next Generation” Smarter Selling Programme to leading clients in South Africa.
Read more about the Smarter Selling Programme

Integrated Learning Solutions



Leadership
Development

Leading through Relationships for Managers
High performance as a result.   Partnerships as the platform.

Objective:
To explore essential skills needed in order to be an effective leader in the new working environment.

Specific Learning Outcomes:

  • Exploring the current leadership landscape and the blend of skills and strengths required.
  • Relationship building skills to drive high performance and inspire engagement.
  • Aligning individuals and teams to the service priority.
  • Leadership communication skills for diverse contexts.
  • Growing people’s potential – the ‘how to’.

Target Audience:
Experienced leaders, accelerated leaders, senior management, middle management.

Duration:
3 Days



Leading through Relationships for Supervisors and Team Leaders
High performance as a result.   Partnerships as the platform.

Objective:
To increase personal and management effectiveness as a critical link in the management chain in order to guide teams to optimal performance.

Specific Learning Outcomes:

  • Identify the essential difference between operational and supervisory responsibilities - ensuring the balance.
  • Building personal impact, confidence and professionalism to earn the respect of management, teams, colleagues and customers.
  • Identifying roles and responsibilities as a platform to build strong relationships and deliver on critical business results.
  • Developing a working knowledge of essential supervisory skills that align people and processes towards performance effectiveness.
  • Communication skills to gain buy-in to key messages.
  • Growing people’s potential – the ‘how to’.

Target Audience:
Team leaders and supervisors

Duration:
3 Days


Sales  Effectiveness

Selling through Relationships
Business growth as a result.   Partnerships as the platform.

Objective:
Develop the business confidence, adaptable mindsets and portable skills to grow the business of new and existing clients.

Specific Learning Outcomes:

  • Know your personal strengths, company brand and offerings and client’s business and industry context.
  • Understand how clients choose and the demands this places on personal and technical competence.
  • Communication, connection and consulting skills to increase client commitment.
  • Powerful relationship building skills to apply at all key touch points in the sales cycle.
  • Self management skills to take ownership and manage pressure and perspective to drive results.

Target Audience:
Sales consultants and business development managers.

Duration: 3 Days



Customer Service 

Service through Relationships
Value driven service as a result.   Partnerships as the platform.

Objective:
Translating business unit service standards into proactive service behaviours that deliver on the touch points that matter most to clients.

Specific Learning Outcomes:

  • Challenge counterproductive mindsets and paradigms around service strategies and approaches.
  • Manage and build key stakeholder relationships to support a strong service culture.
  • Align your value network to deliver on key touch points.
  • Service recovery tools to transform resistance into positive outcomes.
  • Service improvement plan – using partnerships as the platform to service improvement.

Target Audience:
All levels.

Duration: 3 Days


Relationship  Management
Consulting through Relationships
Value adding solutions as a result.   Partnerships as the platform.

Objective:
Understanding the expectations and strategic objectives of business partners and clients to ensure value adding solutions and implementations.

Specific Learning Outcomes: 

  • Explore the consulting arena and the blend of technical and interpersonal skills required for strategic partnering.
  • Identify unique personal strengths and how these can be leveraged in the partnering process.
  • A planned and focused approach to service driven relationships.
  • Consulting skills to earn your seat at the table as an equal status business partner.
  • Powerful communication and presentation skills to gain buy-in to your ideas.

Target Audience:
Internal and external consultants.

Duration: 3 Days


Call Centre &  Office Professionalism

Office Support through Relationships
Secretarial excellence as a result.   Partnerships as the platform.

Objective:
Empower participants to build their personal and professional impact in order to position themselves as a supportive and equal status business partner.

Specific Learning Outcomes:

  • Become the CEO of your own portfolio - taking initiative and ownership.
  • Professionalism as a symbol of your standards – deliver service as a brand ambassador.
  • Relationship building with key internal and external partners with an emphasis on telephone presence.
  • Communication impact – become a dynamic partner in meetings.
  • Time management – planning and organizing for overall improved effectiveness.

Target Audience:
Secretaries, personal assistants and office administrators.

Duration: 3 Days



Call Centre Excellence  Through Relationships (Service Focus)
Client satisfaction as a result.   Partnerships as the platform.

Objective:
Manage the client relationship as the frontline.

Specific Learning Outcomes:

  • Apply personal strengths to increase impact at the call centre touch point.
  • Telephone skills to create a professional impression.
  • Managing difficult calls professionally and effectively.
  • Plan for value driven actions and conversations – the client experience as the competitive advantage.
  • Build personal resilience – the perspective to manage a high pressure environment.

Target Audience:
Call Centre professionals.

Duration: 3 Days


 Business growth as a result.   Partnerships as the platform.

Objective:
Transform call centres into profit centres.

Specific Learning Outcomes:

  • Apply personal strengths to increase impact at the call centre touch point.
  • Understand the critical role the call centre plays in the overall client experience and sales process.
  • Using the telephone as a powerful sales tool.
  • Communicate the company value proposition to effectively deliver on sales and cross-selling opportunities.
  • Develop personal resilience – the perspective to manage a high pressure environment.

Target Audience:
Call Centre professionals.

Duration: 3 Days



 Personal Power

Graduate Acceleration through Relationships
Fast tracked career success as a result.   Partnerships as the platform.

Objective:
Empower graduates with the skills to position themselves powerfully in the work context.

Specific Learning Outcomes:

  • Increase personal presence and credibility.
  • The building blocks to connecting relationships and service success.
  • Convey your message with confidence and impact across different contexts.
  • Effectively manage your priorities for personal and career impact.
  • Develop a plan for career success.

Target Audience:
New graduates.

Duration: 3 Days

 
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